Reference number
ISO/IEC 30105-1:2016
© ISO 2024
ISO/IEC 30105-1:2016
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
Edition 1
2016-11
Retirada
Retirada (Edición 1, 2016)

Resumen

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.

Informaciones generales

  • Estado
     : Retirada
    Fecha de publicación
     : 2016-11
    Etapa
    : Retirada de la Norma Internacional [95.99]
  • Edición
     : 1
    Número de páginas
     : 24
  • Comité Técnico :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020 
  • RSS actualizaciones

Ciclo de vida

Objetivos de Desarrollo Sostenible

Esta norma contribuye al siguiente Objetivo de Desarrollo Sostenible

9
Industry, Innovation and Infrastructure

¿Tiene alguna duda?

Consulte nuestras Ayuda y asistencia

  2. Tienda
  3. Standards catalogue
  4. ICS
  5. 35
  6. 35.020
  7. ISO/IEC 30105-1:2016