ISO/IEC 30105-1:2016

Annulée (Edition 1, 2016)

Nouvelle édition disponible : ISO/IEC 30105-1:2024

Résumé

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.

Informations générales

État actuel
: Annulée

Date de publication
: 2016-11

Stade
: Annulation de la Norme internationale [95.99]
Edition
: 1
Comité technique :
ISO/IEC JTC 1/SC 40

ICS :
35.020
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