Reference number
ISO 20488:2018
ISO 20488:2018
© ISO 2025
International Standard
ISO 20488:2018
Online consumer reviews — Principles and requirements for their collection, moderation and publication
Edition 1
2018-06
2018-06
ISO 20488:2018
68193
Published
(Edition 1, 2018)
This publication was last reviewed and confirmed in 2024.
Therefore this version remains current.
Abstract
ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.
ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.
General information
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Status: PublishedPublication date: 2018-06Stage: International Standard confirmed [90.93]
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Edition: 1Number of pages: 21
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Technical Committee :ISO/TC 290
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