Abstract

This document provides the principles and guidance for a service excellence maturity model (SEMM). This document helps organizations to determine their own maturity level with regard to service excellence as defined in ISO 23592 and gives guidance for future improvements.


General information 

  • Status
     : Under development
  • Edition
     : 1
  • Technical Committee
     : ISO/TC 312 Excellence in service
  • ICS
     :

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure

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