Reference number
ISO/TS 10004:2010
© ISO 2024
Technical Specification
ISO/TS 10004:2010
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Edition 1
2010-04
Withdrawn
Withdrawn (Edition 1, 2010)

Abstract

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.

ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

General information

  • Status
     : Withdrawn
    Publication date
     : 2010-04
    Stage
    : Withdrawal of International Standard [95.99]
  • Edition
     : 1
    Number of pages
     : 29
  • Technical Committee :
    ISO/TC 176/SC 3
    ICS :
    03.120.10 
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