International Standard
ISO/IEC 30105-3:2024
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM)
Reference number
ISO/IEC 30105-3:2024
Edition 2
2024-06
© ISO 2024
International Standard
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Published (Edition 2, 2024)

ISO/IEC 30105-3:2024

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CHF 129
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Abstract

This document specifies a measurement framework (MF) and an organization maturity model (OMM). It provides the overview of how an organization can use the process reference model (PRM) in ISO/IEC 30105-1 and the process assessment model (PAM) in ISO/IEC 30105-2 to measure their capability and maturity levels. It conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004 and supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

This document is intended to be used in concurrence with the other parts of the ISO/IEC 30105 series and the assessment approach provided by ISO/IEC 33002 for assessing processes.

General information

  • Status
     : Published
    Publication date
     : 2024-06
    Stage
    : International Standard published [60.60]
  • Edition
     : 2
    Number of pages
     : 22
  • Technical Committee :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020 
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Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal

9
Industry, Innovation and Infrastructure

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