ISO/WD TS 19387
Service Excellence — Maturity Model
Reference number
ISO/WD TS 19387
Edition 1
© ISO 2024
Working draft
Under development
A working group has prepared a draft.

Abstract

This document provides the principles and guidance for a service excellence maturity model (SEMM). This document helps organizations to determine their own maturity level with regard to service excellence as defined in ISO 23592 and gives guidance for future improvements.

General information

  • Status
     : Under development
    Stage
    : Close of comment period [20.60]
  • Edition
     : 1
  • Technical Committee :
    ISO/TC 312
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure

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