| Title | Category |
|---|---|
| ISO 21101 - Adventure tourism - Safety management systems - A practical guide for SMEs | Services, Handbooks and packages |
| ISO and Sustainable Cities | Information technology, Consumers, Quality, Services |
| ISO Strategy for Service Standardization | Services |
| ISO Strategy for Services - Case study #1 - International SOS (ISO/TS 13131, Telehealth services) | Services |
| ISO Strategy for Services - Case study #2: Aguas de Santiago (ISO 24510, Activities relating to drinking water and wastewater services) | Services |
| ISO Strategy for Services - Case study #3 - Tourism in Tunisia (ISO 17680, Thalassotherapy) | Services |
| ISO Strategy for Services - Case study #4 - COP21 Paris (ISO 20121, Event sustainability management systems) | Services |
| ISO Strategy for Services - Presentation | Services |
| ISO/IEC 20000 IT service management – A practical guide | Handbooks and packages, Information technology, Services, Management standards |